Privacy Policy

Effective Date: 22/11/2024

ABN: 36 100 647 346

Travelade (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products.

1. Collection of Personal Information

We collect personal information necessary to provide you with our products and services. The types of personal information we may collect include:

Contact Information: Name, email address, phone number, and postal address.
Account Details: Username, password, and other registration details.
Transaction Details: Payment information (processed securely), billing address, and purchase history.
Usage Information: Data about how you interact with our website, including IP address, browser type, and device information.
Other Information: Feedback, preferences, and any other details you choose to provide.

2. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you:
- Register for an account.
- Purchase our products or services.
- Subscribe to newsletters or join waitlists.
- Contact us for support or inquiries.
Automatically when you interact with our website through cookies and analytics tools.
From third-party services, such as payment processors.

3. Use of Personal Information

We use the information collected to:

Provide and improve our products and services.
Process payments and manage transactions.
Respond to your inquiries and provide customer support.
Send newsletters, promotional offers, or updates (if you opt-in).
Conduct research and improve website functionality.
Comply with legal obligations and prevent fraudulent activities.

4. Disclosure of Personal Information

We may share your personal information with:

Service Providers: Third-party vendors who assist with operations such as payment processing, hosting, or email marketing.
Legal Authorities: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
With Your Consent: In cases where you authorize disclosure.

We do not sell or rent your personal information to third parties.

5. International Data Transfers

Your information may be stored or processed outside of Australia. When transferring data internationally, we take steps to ensure it is protected in compliance with Australian privacy laws.

6. Data Security

We implement reasonable security measures to protect your information, including:

Encryption of sensitive data.
Regular monitoring of systems for vulnerabilities.
Secure storage solutions.

While we take precautions, no system is completely secure, and we cannot guarantee absolute security.

7. Cookies and Analytics

Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to:

Enhance website functionality.
Understand user behavior and improve services.
Personalize content and marketing.

You can manage or disable cookies through your browser settings. However, this may affect your experience on our site.

8. Your Rights

You have the following rights under Australian privacy law:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Opt-Out: Withdraw consent for marketing communications at any time.
Complaint: Lodge a complaint if you believe we have breached privacy laws.

To exercise these rights, please contact us using the details below.

9. Retention of Personal Information

We retain your information only as long as necessary to:

Fulfill the purposes outlined in this policy.
Comply with legal and regulatory requirements.

Once no longer needed, we securely delete or anonymize your information.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party sites. Please review their policies before sharing your information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and significant changes will be communicated to you.

This Privacy Policy aligns with the Australian Privacy Principles (APPs) under the Privacy Act 1988.